Dog Boarding and Grooming
 

FREQUENTLY ASKED QUESTIONS

YOUR KENNEL DOES NOT CHARGE FOR TIME OUT TO PLAY AND RUN BUT HOW MUCH TIME DO THE DOGS GET TO BE IN THE YARDS?
First, and most important, we do not have a set time for each dog (like each dogs gets exactly X minutes). It just doesn't work that way. Some dogs, especially those who are older, do not like to go out for long periods. They go out, have a sniff, go potty and want back in right away. The way we try to get them to stay out longer is by putting them in for a short period and then out again. Not that we think we are fooling them for a minute but they do get little treats when they go in so they approve of this method.
Some dogs go out in the yards alone because they may not be comfortable with other dogs, but if they like to wander (And if they are a Beagle or Bassett which goes without saying) they get a chance to have a good sniff around all the yards. They may also like a game of tug or ball - it's up to them. Some just like to sniff - and potty, of course.
Then there are the "players". These are the dogs who LOVE to play with other dogs and like to stay out and run. In addition to our regular size yards around the kennel, we have a fenced field which is a good place for that. When do they go back inside? Well a pretty good clue is when they all start to dig holes to lie down.
Sometimes the weather may interfere with our schedule. We don't know any dogs who want to go out and play in a thunderstorm though we do have a fair number who want to be out when you can't see in the falling snow.
What we try to achieve is to give everyone a chance to get the amount of "out" time they need so their time away from home is as comfortable as possible.

CAN I COME AND VISIT THE KENNEL WITHOUT MY DOG?
You are more than welcome to visit. Please call for an appointment. We try to maintain a consistent kennel routine and unannounced disruptions can sometimes be stressful to our boarders. We'd like to schedule your visit at a time when boarders would be out playing and preferably without your children. Not all dogs are comfortable around children who sometimes have quick movements and high-pitched voices. You might wish to consider bringing your dog with you on this visit. It will give him a chance to take a look around and meet the person who will be taking care of him (provided he is up-to-date on shots, of course).

MY DOG IS OLDER OR A PUPPY OR HAS NEVER BOARDED BEFORE. WHAT CAN I DO TO HELP MAKE THIS KENNEL STAY GO SMOOTHLY?
Take advantage of our free trial day visits to give your dog a sense of what the kennel is like. Most owners suffer more anxiety than their dog. It might help to remember that dogs have no sense of time and do not sit counting the days till you return. Most dogs who are friendly adjust quickly and will respond to hugs, kisses and playtime.

HOW DO I ARRANGE A FREE TRIAL DAY FOR MY DOG?
To take advantage of our free trial day, pick a nice day (weather-wise) and CALL us the day before to make arrangements and please make sure ALL shots are up-to-date.
A practice day visit will allow your dog to meet Chris, become familiar with the property, the kennel routine and maybe play with some of the other boarders. These visits are done on weekdays when the kennel is quieter.
A trial day visit gives you and us some feedback as to what to expect when you leave your dog for a lengthier stay. We have had much success acclimating new boarders with our day visits.

YOU SHOULD SCHEDULE A TRIAL DAY IF:

  • Your dog is a little unsure of new people or of new situations. For instance, when your dog meets new people do you say: "He's a little nervous at first but he soon warms up".
  • Your dog is 5 years or older and has never stayed in a kennel before (or has not boarded in a long time).
  • Your dog was adopted from a shelter and may associate going to a kennel with being left at a shelter again.
  • Your dog is fine but you are nervous about leaving your dog in a kennel. A day visit can make an owner feel better about the boarding process.

MY DOG IS AFRAID OF NEW PEOPLE AND PLACES. ANY SUGGESTIONS?
If your dog is really afraid then you should talk to us about visiting for a short time and staying with your dog. Sometimes this very simple, quiet visit can help pave the way for a longer trial day.

SHOULD I CALL TO CHECK ON MY DOG WHILE I AM AWAY?
You are more than welcome to call or email to see how your dog is doing. We'll pass along all the hugs and kisses you send.

WHAT HAPPENS IF I CAN'T GET BACK HOME ON THE DAY I WAS SCHEDULED TO PICK UP MY DOG OR I WANT TO EXTEND MY VACATION?
If this happens, or if you anticipate a problem, please call us as soon as possible. Knowing in advance always helps us make emergency adjustments.

WHAT HAPPENS IF MY DOG DOESN'T EAT?
Most dogs settle into a routine quickly and look forward to mealtimes. We rarely have dogs who refuse to eat. If some animals don't eat immediately, it could be stress related and they will usually begin to eat as they become accustomed to the daily routine. In those rare cases of non-eaters, we will add small amounts of things that may trigger the appetite: some broth or small amounts of canned food, cottage cheese or tuna usually do the trick.

WHAT HAPPENS IF MY DOG GETS SICK?
When you first come to the kennel you complete a boarder information form. Part of the required information is the name of your vet and any previous medical history. If your dog becomes sick while boarding, he/she would see a vet immediately. I use my own vet, Dr. Evan Feinberg of the Stevenson Village Vet Center. If your dog's illness is related to a previously existing condition, then he would contact your vet for input and advice on the situation.

I HAVE TWO DOGS. CAN THEY SHARE THE SAME RUN?
Yes, dogs who are owned by the same owner and live together in the same house can share the same run, provided they are comfortable together when sharing the same quarters.
Sometimes, dogs who get along comfortably at home don't fare quite so well when surrounded by other dogs in a kennel. In this case, the best remedy is to give each dog a run of their own. The dogs are usually given runs which are opposite each other. The dogs can see each other and go out to play together but they each have their own private space for sleeping and eating.

 
 
This page updated on: June 16, 2016
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